Delivery / Shipping Policy – Gotcha Grill
Effective Date: 01 January 2026
This Delivery / Shipping Policy explains how orders placed through www.gotchagrill.in are processed and delivered by Gotcha Grill.
1. Order Processing
All food orders are prepared fresh after confirmation. Once an order is received, our kitchen begins preparation as soon as possible.
Typical preparation time may range between 10–25 minutes, depending on the item and order volume.
2. Delivery Area
Delivery services are available within selected areas near our outlet.
Restaurant Location:
Gotcha Grill
C56/30, Sector-62, Near Akash Institute
Noida, Uttar Pradesh, India
Delivery availability may depend on distance, order volume, and operational conditions.
3. Delivery Time
Estimated delivery time typically ranges between 25–45 minutes after order confirmation.
Delivery times may vary due to:
Traffic conditions
Weather conditions
High order volumes
Distance from the restaurant
Delays by third-party delivery partners
4. Delivery Charges
Delivery charges, if applicable, will be displayed during the checkout process before order confirmation.
Occasionally, promotional offers or free delivery may be available.
5. Order Tracking
Customers may receive order confirmation updates through phone, email, or the ordering platform used.
If you experience issues with order tracking or delivery status, please contact us using the details below.
6. Third-Party Delivery Platforms
Orders placed through third-party platforms such as Swiggy or Zomato will follow the delivery policies and procedures of those respective platforms.
Customers should contact the platform’s support team for delivery issues related to such orders.
7. Failed Deliveries
If a delivery attempt fails due to incorrect address, unreachable contact number, or customer unavailability, the order may be cancelled and may not be eligible for a refund.
8. Contact Information
For delivery-related questions or assistance, please contact us:
Gotcha Grill
C56/30, Sector-62, Near Akash Institute
Noida, Uttar Pradesh, India
Phone: +91 81308 70222
Email: contact@gotchagrill.in
Website: www.gotchagrill.in